1 True Health California Notice of Privacy Practices

Notice of Privacy Practices

Effective date: September 7, 2026

This notice explains how medical information about you may be used or disclosed, how you can obtain it, and the rights you have. Please review it carefully.

1 True Health - California, PC (the Practice) is a physician-owned medical practice serving patients in California, Tennessee, and Mississippi. This notice applies to health information maintained by the Practice and to members of its workforce. The Practice may also use contractors and business associates, including CareAtlas, Inc., to perform administrative, technology, and care-coordination services under agreements requiring appropriate protection of health information.

Privacy contact

Privacy Officer
1 True Health - California, PC
1968 S. Coast Hwy #228
Laguna Beach, CA 92651
privacy@careatlas.com
(833) 313-9509

Your rights

You have the rights described below regarding health information the Practice maintains about you. Contact the Privacy Officer to exercise one of these rights.

Obtain a copy of your health information

You may ask to inspect or receive an electronic or paper copy of your medical record and other health information we maintain about you. We generally will provide a copy or summary within 30 days. We may charge a reasonable, cost-based fee when permitted by law. If applicable state law gives you faster access or additional rights, we will follow that law.

Ask us to correct your health information

You may ask us to correct information you believe is inaccurate or incomplete. We may deny the request in some circumstances, but if we do, we will explain why in writing, generally within 60 days.

Request confidential communications

You may ask us to contact you in a particular way or at a different address. We will accommodate reasonable requests.

Ask us to limit what we use or disclose

You may ask us not to use or disclose particular information for treatment, payment, or health care operations. We are not always required to agree, including when a restriction could affect your care. If we agree, we may still disclose the information if it is needed for emergency treatment.

If you pay for a health care item or service entirely out of pocket, you may ask us not to disclose information about that item or service to your health plan for payment or health care operations. We will honor the request unless a law requires disclosure.

Receive an accounting of certain disclosures

You may ask for a list of certain disclosures of your health information made during the six years before your request. The accounting will not include every disclosure, such as most disclosures for treatment, payment, or health care operations. One accounting in a 12-month period is free; a reasonable, cost-based fee may apply to additional requests.

Receive this notice

You may request a paper copy of this notice at any time, even if you previously agreed to receive it electronically.

Choose someone to act for you

If a person has legal authority to act for you, such as a health care agent or legal guardian, that person may exercise your rights. We may verify the person's authority before acting.

File a complaint

You may contact the Privacy Officer if you believe your privacy rights were violated. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at https://www.hhs.gov/hipaa/filing-a-complaint by calling 1-877-696-6775, or by writing to 200 Independence Avenue, S.W., Washington, D.C. 20201.

We will not retaliate against you for filing a complaint.

Your choices

In the situations below, you may tell us what you want us to do. If you cannot communicate your preference, we may disclose information when we believe it is in your best interest or when necessary to reduce a serious and imminent threat to health or safety.

You may tell us whether to:

  • share relevant information with family, friends, or others involved in your care or payment for your care; or
  • share information in a disaster-relief situation.

We do not maintain a hospital or facility directory.

We will obtain your written authorization before:

  • using or disclosing your health information for most marketing purposes;
  • selling your health information; or
  • disclosing most psychotherapy notes, when the Practice maintains them.

If we contact you for fundraising, you may tell us not to contact you again. If we maintain substance-use-disorder patient records protected by 42 CFR part 2, we will provide clear notice and a choice before using those records for fundraising communications.

You may revoke a written authorization at any time by notifying us in writing. A revocation will not affect an action already taken in reliance on the authorization.

How we may use or disclose health information

Treatment

We may use your health information and disclose it to physicians, clinicians, pharmacies, laboratories, care coordinators, and other professionals involved in your care.

Example: We may share relevant information with another clinician who is helping treat you.

Health care operations

We may use or disclose information to operate the Practice, coordinate services, improve quality, train staff, assess performance, conduct compliance activities, and contact you when needed.

Example: We may review health information to coordinate your care-management services.

Payment

We may use or disclose information to bill and obtain payment from Medicare, health plans, or other responsible payers.

Example: We may give your health plan information needed to process a claim.

Public health and safety

When permitted or required by law, we may disclose health information for purposes such as preventing disease, reporting adverse reactions or product problems, reporting suspected abuse or neglect, or reducing a serious threat to health or safety.

Research

We may use or disclose health information for research only when applicable legal requirements are satisfied, such as approval by an authorized review body or your written authorization.

Legal and regulatory obligations

We may disclose information when state or federal law requires it, including to the U.S. Department of Health and Human Services to demonstrate compliance with federal privacy law.

Organ and tissue donation

We may disclose information to organizations involved in organ, eye, or tissue donation and transplantation when applicable.

Medical examiners and funeral directors

We may disclose information to a coroner, medical examiner, or funeral director as permitted by law after a person dies.

Workers' compensation, oversight, law enforcement, and government functions

We may use or disclose information as permitted by law for workers' compensation, health oversight, law enforcement, military, national-security, or protective-service purposes.

Lawsuits and legal proceedings

We may disclose health information in response to a court or administrative order and, when legal requirements are met, in response to a subpoena or other lawful process.

Special protections and more protective law

Some categories of information may receive additional protection under federal or applicable California, Tennessee, or Mississippi law, including certain mental-health, substance-use-disorder, HIV/AIDS, genetic, reproductive-health, and other specially protected records. When another law gives your information greater protection than this notice, we will follow the more protective law and obtain written authorization when required.

To the extent we maintain substance-use-disorder patient records protected by 42 CFR part 2, we will not use or disclose those records in a civil, criminal, administrative, or legislative investigation or proceeding against you unless you provide written consent or a court order and subpoena meet applicable legal requirements.

Our responsibilities

  • We are required by law to maintain the privacy and security of protected health information.
  • We will notify affected individuals as required by law if a breach may have compromised the privacy or security of their information.
  • We must follow the duties and privacy practices described in the notice currently in effect and provide a copy upon request.
  • We will not use or disclose information other than as described here unless you authorize us in writing or another law permits or requires it.
  • We do not sell health information or use it for cross-context behavioral advertising.

Changes to this notice

We may change this notice and make the revised terms apply to health information we already maintain as well as information received in the future. A revised notice will be available on request, through the Practice's patient-facing website, and at service locations where applicable. The effective date at the top identifies the current version.

Availability and alternate formats

You may request a paper copy, language assistance, or an accessible alternate format by contacting the Privacy Officer at privacy@careatlas.com or (833) 313-9509.